Access to (former) exterior drain and pipe

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Hi, I need to know what to do regarding pipework that leads from an upstairs bathroom to a (former) exterior drain. We had a new solid roof conservatory built this year. It extends across the back of our house and now covers a pipe and drain that allows the sink, bath and shower to drain from the upstairs bathroom. When the company that installed the new room had finished, the pipework leading to the drain was completely covered by the new walls and the drain is under the floor, nothing was said about what to do in case we ever needed to get access to the drain. We had a burst pipe at the weekend and so had to call a drainage company. In order to find the blockage that had caused the pipe to burst and remove it, they had to cut into the wall to get access to the drainage pipe and said they were very surprised that there wasn't an access panel in place to allow this. Is this something that the company that built the extension should have put in place or is it something that I should have been aware of and asked for at the planning stage?
Thanks.
 
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