Screwfix large items


A

Alan

A friend of mine, in the plumbing business did a test purchase of a CH
radiator from Screwfix because it was £15 cheaper than the local
(discount) plumbing store.

It arrived the next day but was damaged.

Screwfix official line - its a rare occurrence.

Delivery drivers unofficial line when picking up the item - I take back
most of the single radiators I deliver because they are all damaged!
 
C

Colin Wilson

Screwfix official line - its a rare occurrence.
Delivery drivers unofficial line when picking up the item - I take back
most of the single radiators I deliver because they are all damaged!
I had a delivery the other day - the box had obviously been opened and
rummaged (hole was about 30cm*25cm) - torn outwards, so the damage
wasn`t caused by careless stacking. I was in work at the time and our
security guard accepted it - the tear had been folded down to disguide
the fact it had been rifled.

Not a lot to nick from my box, so they didn`t bother ! (2*flexi tap
connectors, 2*22mm stop ends, compression joint spanner, and a bath /
shower mixer tap) - the hole was easy big enough to get the taps out,
and that was the biggest thing in the box.

The box was photographed and they were sent the pics before I opened
it properly, just in case...
 
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P

Peter Lynch

A friend of mine, in the plumbing business did a test purchase of a CH
radiator from Screwfix because it was £15 cheaper than the local
(discount) plumbing store.

It arrived the next day but was damaged.
I've had two radiators from Screwfix (bought separately, some weeks
apart). The first one (1200mm) was slightly bowed along it's length.
I put it on the floor and flattened it out - not worth sending back. It
also had a twisted top grille. Again fixed with a slight application
of force.
The second one, which was smaller, was fine.

Pete
 
D

daddyfreddy

Alan said:
A friend of mine, in the plumbing business did a test purchase of a CH
radiator from Screwfix because it was £15 cheaper than the local
(discount) plumbing store.

It arrived the next day but was damaged.

Screwfix official line - its a rare occurrence.

Delivery drivers unofficial line when picking up the item - I take back
most of the single radiators I deliver because they are all damaged!
Well maybe he should stop damaging them then!
 
A

Alan

In message said:
Well maybe he should stop damaging them then!

If you have ever been to one of the delivery service depots to pick up a
parcel and you have witnessed the vans being loaded/unloaded you may not
be surprised that many goods are damaged in transit.
 
D

david lang

Alan said:
If you have ever been to one of the delivery service depots to pick
up a parcel and you have witnessed the vans being loaded/unloaded you
may not be surprised that many goods are damaged in transit.
I work for a Danish multinational. We have more transit damage to parcels
in the UK than the rest of Europe combined.

Dave
 
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E

Ed Sirett

A friend of mine, in the plumbing business did a test purchase of a CH
radiator from Screwfix because it was £15 cheaper than the local
(discount) plumbing store.

It arrived the next day but was damaged.

Screwfix official line - its a rare occurrence.

Delivery drivers unofficial line when picking up the item - I take back
most of the single radiators I deliver because they are all damaged!
My experience is that doubles usually survive the journey, single (and
paint cans) usually don't.

I've told S/fix that I've given up buying singles from them because of the
hassle.
 
E

Ed Sirett

I work for a Danish multinational. We have more transit damage to parcels
in the UK than the rest of Europe combined.
Looks like there might be a market niche for careful couriers. They'd have
to recruit all new staff and make sure they were _completely_
inexperienced and train them from scratch so as to make a new culture.
 
I

Ian White

Rick said:
My experience is that Screwfix are good at taking back the broken
product, and sending out new ones. I have also found that they use a
different carrier the 2nd time.

Almost all my issues with Screwfix have been with the delivery, and
not with the bit beofre it leaves their buildings.
Talking about this with a delivery driver yesterday, he said there are
three big skips behind the Screwfix depot, and a man with a clipboard
directing where the returns are to be dumped. What a waste... and
eventually we're paying for that.
 
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S

Steven Campbell

Rick said:
My experience is that Screwfix are good at taking back the broken
product, and sending out new ones. I have also found that they use a
different carrier the 2nd time.
I recently bought a setting tool for wall anchors and a vanity trap for a
basin amongst other things. The tool doesn't work and I no longer needed
the trap. When I phoned up to tell them, they just told me to bin the items
and they would re-credit my account!!

What a waste of money!!

Steven.
 

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