Is Home Depot shafting shoppers? "Home Depot is a consistent abuser of its customers' time."

Discussion in 'Building Construction' started by Stephen Blackpool, Mar 9, 2007.

  1. Stephen Blackpool

    Malcolm Hoar Guest

    In article <>, Deke <> wrote:
    >
    > Put my vote for the store doing it right.
    >
    > Their only reason for existence in this world is to turn a profit.
    >
    > There is little profit in a box store hiring employees to answer dumb
    >consumer questions. Let the consumer hire a professional to train
    >them.
    >
    > I'm on home depots side in this battle.


    Heh. Well some people do expect a free consultation with
    half a dozen different professionals -- architect, plumber,
    electrician, tiler etc.

    I don't expect that from HD or Lowes but I do get mightily
    pissed when I can't find anyone in the store who can tell
    me where they've hidden the XYZ widgets. And if I have to
    wait 15 mins in line at the checkout.


    --
    |~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~|
    | Malcolm Hoar "The more I practice, the luckier I get". |
    | Gary Player. |
    | http://www.malch.com/ Shpx gur PQN. |
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
     
    Malcolm Hoar, Mar 11, 2007
    #41
    1. Advertisements

  2. "Deke" <> wrote in message
    news:...
    >
    > Put my vote for the store doing it right.
    >
    > Their only reason for existence in this world is to turn a profit.
    >
    > There is little profit in a box store hiring employees to answer dumb
    > consumer questions. Let the consumer hire a professional to train
    > them.



    Dumb questions? How about a young person who needs to know how to hang a
    painting on a masonry wall, and nobody at HD has a clue? These are basic
    things their employees should know. What's the customer supposed to do? Hire
    a mason to answer his/her question about the appropriate hardware?
     
    JoeSpareBedroom, Mar 11, 2007
    #42
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  3. Stephen Blackpool

    Deke Guest

    On Sun, 11 Mar 2007 21:49:28 GMT, "JoeSpareBedroom"
    <> wrote:

    >"Deke" <> wrote in message
    >news:...
    >>
    >> Put my vote for the store doing it right.
    >>
    >> Their only reason for existence in this world is to turn a profit.
    >>
    >> There is little profit in a box store hiring employees to answer dumb
    >> consumer questions. Let the consumer hire a professional to train
    >> them.

    >
    >
    >Dumb questions? How about a young person who needs to know how to hang a
    >painting on a masonry wall, and nobody at HD has a clue? These are basic
    >things their employees should know. What's the customer supposed to do? Hire
    >a mason to answer his/her question about the appropriate hardware?
    >


    Absolutely NOT.

    Hire a minimum wage high school drop out and then take the money
    saved and increase the shareholder dividends.

    The young person with the question needs to go the local hardware
    store and pay for the answers to his questions.

    There ain't no free lunch and we are a capitalist country so don't
    begrudge our stores a profit.
     
    Deke, Mar 12, 2007
    #43
  4. Stephen Blackpool

    Deke Guest

    On 10 Mar 2007 23:06:11 -0800, "Drastic91" <>
    wrote:

    >On Mar 10, 10:38 pm, "rivahrebel" <> wrote:
    >> I find that basic hardware items are unavailable at my local HD's. I guess
    >> the lack of ability to make big profits on such items as steel rivets keeps
    >> HD from stocking them. It's really bad when it's easier to start out
    >> shopping at a small hardware store 15 miles away rather than checking at the
    >> local HD about 2 miles away because usually the HD either won't have or
    >> doesn't stock what you need.

    >
    >I have a love/hate relationship with Home Depot. I love it because it
    >is convenient and they carry many common items that you need for a
    >home. I hate them because of the service that they provide. I asked
    >a guy where I could find three prong outlets and he commented that I
    >could have just broken off the third prong and it would have worked.
    >Not all of them are that bad but its hard to find good help. I tend
    >to go to Lowes when I am shopping for anything that I feel would look
    >good in the home such as lighting and crown moulding. I go to Home
    >Depot when I am fixing a wall or repairing pipes.


    Great advice. I broke off a prong yesterday in fact.
     
    Deke, Mar 12, 2007
    #44
  5. Stephen Blackpool

    Goedjn Guest

    On Mon, 12 Mar 2007 16:30:45 -0500, Deke <> wrote:

    >On Sun, 11 Mar 2007 21:49:28 GMT, "JoeSpareBedroom"
    ><> wrote:
    >
    >>"Deke" <> wrote in message
    >>news:...
    >>>
    >>> Put my vote for the store doing it right.
    >>>
    >>> Their only reason for existence in this world is to turn a profit.
    >>>
    >>> There is little profit in a box store hiring employees to answer dumb
    >>> consumer questions. Let the consumer hire a professional to train
    >>> them.

    >>
    >>
    >>Dumb questions? How about a young person who needs to know how to hang a
    >>painting on a masonry wall, and nobody at HD has a clue? These are basic
    >>things their employees should know. What's the customer supposed to do? Hire
    >>a mason to answer his/her question about the appropriate hardware?
    >>

    >
    > Absolutely NOT.
    >
    > Hire a minimum wage high school drop out and then take the money
    >saved and increase the shareholder dividends.
    >
    > The young person with the question needs to go the local hardware
    >store and pay for the answers to his questions.
    >
    > There ain't no free lunch and we are a capitalist country so don't
    >begrudge our stores a profit.
    >
    > .


    Buy the time-life book over toward the checkout?
     
    Goedjn, Mar 12, 2007
    #45
  6. Stephen Blackpool

    user Guest

    Re: Is Home Depot shafting shoppers? "Home Depot is a consistentabuser of its customers' time."

    Larry Bud wrote:
    > On Mar 10, 11:30 pm, user <> wrote:
    >> HeyBub wrote:
    >>
    >>> They could, but they don't. If you can point to one single monopoly that HAS
    >>> raised prices in a captive market, I'd be surprised (except for professional
    >>> sports and government-sanction monopolies like utilities).

    >> Microsoft, and with Vista

    >
    > LOL!!!! I didn't know Bill Gates was holding you down making you
    > purchase Vista!
    >


    Excuse me? Read my headers, asshole
     
    user, Mar 13, 2007
    #46
  7. Stephen Blackpool

    Art Guest

    Re: Is Home Depot shafting shoppers? "Home Depot is a consistentabuser of its customers' time."

    Drastic91 wrote:
    > I have a love/hate relationship with Home Depot. I love it because it
    > is convenient and they carry many common items that you need for a
    > home. I hate them because of the service that they provide. I asked
    > a guy where I could find three prong outlets and he commented that I
    > could have just broken off the third prong and it would have worked.
    > Not all of them are that bad but its hard to find good help. I tend
    > to go to Lowes when I am shopping for anything that I feel would look
    > good in the home such as lighting and crown moulding. I go to Home
    > Depot when I am fixing a wall or repairing pipes.
    >


    Hah, The interior doorknobs and registers I bought from Lowes a little
    over 3 years ago are losing their brass(?) plating. The chrome light
    fixture I got at the same time is rusting.

    I'm not saying HD's stuff is any better, on the contrary, I've learned
    to avoid the big box stores when I need "nice looking" stuff now.

    --
    Art
     
    Art, Mar 13, 2007
    #47

  8. >
    > Hire a minimum wage high school drop out and then take the money
    > saved and increase the shareholder dividends.
    >
    > The young person with the question needs to go the local hardware
    > store and pay for the answers to his questions.
    >
    > There ain't no free lunch and we are a capitalist country so don't
    > begrudge our stores a profit.


    Bob Nardelli's inaugural initiative five years ago was to do just
    that. Within few months we lost our top tier floor associates.....
    these were well paid folks with the best product knowledge.... we were
    awash in part-timers/short-timers just as the biggest housing boom in
    U.S. history was hitting the fan, and our stock performed
    appropriately by tanking. That was a massive mistake.

    Home Depot DID NOT take care of it's shareholders any better than it
    took care of it's loyal customers or loyal associates.

    Six months from now I hope you all see big changes. We got a new boss
    and he ain't like the old boss.
     
    Stephen Blackpool, Mar 13, 2007
    #48
  9. Stephen Blackpool

    Deke Guest

    On 12 Mar 2007 18:27:40 -0700, "Stephen Blackpool"
    <> wrote:

    >
    >>
    >> Hire a minimum wage high school drop out and then take the money
    >> saved and increase the shareholder dividends.
    >>
    >> The young person with the question needs to go the local hardware
    >> store and pay for the answers to his questions.
    >>
    >> There ain't no free lunch and we are a capitalist country so don't
    >> begrudge our stores a profit.

    >
    >Bob Nardelli's inaugural initiative five years ago was to do just
    >that. Within few months we lost our top tier floor associates.....
    >these were well paid folks with the best product knowledge.... we were
    >awash in part-timers/short-timers just as the biggest housing boom in
    >U.S. history was hitting the fan, and our stock performed
    >appropriately by tanking. That was a massive mistake.
    >
    >Home Depot DID NOT take care of it's shareholders any better than it
    >took care of it's loyal customers or loyal associates.
    >
    >Six months from now I hope you all see big changes. We got a new boss
    >and he ain't like the old boss.


    I'm sure that there is some happy medium that would maximize profit
    and long term growth. In other words, keep a few- but not too many.

    Good luck with your new boss.

    Hint: For all big box stores, Kiosk? with location info need to be
    installed for the idiot customers who are too lazy to look around for
    their gadgets.
     
    Deke, Mar 13, 2007
    #49
  10. Stephen Blackpool

    DAC Guest

    On Mar 10, 7:55 pm, mm <> wrote:
    > On Sat, 10 Mar 2007 12:01:45 -0500, curmudgeon
    >
    > <> wrote:
    > >Some stress customer service
    > >and some stress paint cans perfectly aligned.

    >
    > I really like that. I'm trying to learn how to do my soup cans at
    > home.



    I didn't know paint cans had stress...who's going to pay for the
    therapy? Oh man....just another thing....
     
    DAC, Mar 13, 2007
    #50
  11. "Deke" <> wrote in message
    news:...
    > On Sun, 11 Mar 2007 21:49:28 GMT, "JoeSpareBedroom"
    > <> wrote:
    >
    >>"Deke" <> wrote in message
    >>news:...
    >>>
    >>> Put my vote for the store doing it right.
    >>>
    >>> Their only reason for existence in this world is to turn a profit.
    >>>
    >>> There is little profit in a box store hiring employees to answer dumb
    >>> consumer questions. Let the consumer hire a professional to train
    >>> them.

    >>
    >>
    >>Dumb questions? How about a young person who needs to know how to hang a
    >>painting on a masonry wall, and nobody at HD has a clue? These are basic
    >>things their employees should know. What's the customer supposed to do?
    >>Hire
    >>a mason to answer his/her question about the appropriate hardware?
    >>

    >
    > Absolutely NOT.
    >
    > Hire a minimum wage high school drop out and then take the money
    > saved and increase the shareholder dividends.
    >
    > The young person with the question needs to go the local hardware
    > store and pay for the answers to his questions.


    ......where the handful of screws will be so close in price to HD's that the
    young person won't even notice. And the project will be done in 1/2 hour,
    the right way, the first time.
     
    JoeSpareBedroom, Mar 13, 2007
    #51
  12. Re: Is Home Depot shafting shoppers? Home Depot CEO replys to the MSN article

    The man's got class.

    http://moneycentral.msn.com/communi...estyle=money1&ForumId=18&BoardsParam=Page=322

    I'm Frank Blake, the new CEO for The Home Depot. I've read a number of
    the postings on the MSN message board (unfortunately, there were a lot
    of them), and we've dispatched a dedicated task force - working
    directly with me - that is ready and willing to address each and every
    issue raised on this board. Please give us the chance.

    There's no way I can express how sorry I am for all of the stories you
    shared. I recognize that many of you were loyal and dedicated shoppers
    of The Home Depot ... and we let you down. That's unacceptable.
    Customers are our company's lifeblood - and the sole reason we have
    been able to build such a successful company is because of your
    support. The only way we're going to continue to be successful is by
    regaining your trust and confidence ... and we will do that.

    We've already taken steps to cure many of the ills discussed on this
    message board:

    * We will be and already are increasing our staffing in the stores.

    * We're also in the early stages of launching a nationwide program
    to recruit and hire skilled master tradespeople to staff our stores so
    that our customers receive the kind of service and expertise that made
    The Home Depot great.

    * We're investing significantly in the appearance of our stores to
    make them an easier and more fun place to shop.

    * And we're making it clear to all our associates that nothing is
    more important than you, the customer. Every associate knows that his
    or her number one job is to make you smile and to help you solve your
    home improvement problem ... no matter how big or how small.

    But the real judge of all of these changes we're making is you. All I
    ask is that you please give us the opportunity to win you back. When
    you enter our stores, you should receive a personal greeting. After
    that, you should encounter a helpful associate who will walk you to
    find the tools, material or service you need. If you don't, please let
    us know ... just like Scott Burns did.

    I'd like to thank Scott - his column about our company was insightful
    and revealing. You can easily tell that it struck a nerve with me.
    Scott, we'll do all in our power to again make The Home Depot the
    store you and your wife, Carolyn, once referred to as "our store." I'd
    also like to give my thanks to the many people who posted comments on
    this board. We want them. We need them ... to enable us to keep
    getting better. We're committed to being the company that helped set
    the standard for customer service excellence in home improvement.
    Please continue to hold us accountable.

    Finally, message boards of this type do not allow us to respond
    directly to each poster, so please give us the chance to fix the many
    issues discussed on this board by writing to
    . You have my personal assurance that every
    effort will be made to address your concerns.

    The Home Depot was built on great customer service, and we will
    rebuild on that tradition - just give us the chance!
     
    Stephen Blackpool, Mar 16, 2007
    #52
  13. Stephen Blackpool

    Steve B Guest

    Re: Is Home Depot shafting shoppers? Home Depot CEO replys to the MSN article

    "Stephen Blackpool" <> wrote in message
    news:...
    > The man's got class.


    Huh? Saying, "I'm sorry you got screwed, but things are different now!
    From now on, we will use condoms and KY Jelly!"

    They blew it big time, and I hope they go down the tube.

    I need stuff, and tomorrow, I'm going to Lowe's. Now I don't even consider
    Home Depot. Hell, Ace is better than Home Depot, and Ace is getting bad,
    too.

    Steve
     
    Steve B, Mar 16, 2007
    #53
  14. Stephen Blackpool

    Deke Guest

    Re: Is Home Depot shafting shoppers? Home Depot CEO replys to the MSN article

    Hey Frank.

    Stop by for a beer sometime.

    I was suggesting that a kiosk(sp?) be installed in every store that
    lists the parts and where or what aisle and section the part is
    located.

    You should be able to do it once and be essentially the same for
    every store for 95% of the parts.

    And if it works, you could sell a little advertising space on it to
    pay for it.

    Deke




    On 15 Mar 2007 20:50:26 -0700, "Stephen Blackpool"
    <> wrote:

    >The man's got class.
    >
    >http://moneycentral.msn.com/communi...estyle=money1&ForumId=18&BoardsParam=Page=322
    >
    >I'm Frank Blake, the new CEO for The Home Depot. I've read a number of
    >the postings on the MSN message board (unfortunately, there were a lot
    >of them), and we've dispatched a dedicated task force - working
    >directly with me - that is ready and willing to address each and every
    >issue raised on this board. Please give us the chance.
    >
    >There's no way I can express how sorry I am for all of the stories you
    >shared. I recognize that many of you were loyal and dedicated shoppers
    >of The Home Depot ... and we let you down. That's unacceptable.
    >Customers are our company's lifeblood - and the sole reason we have
    >been able to build such a successful company is because of your
    >support. The only way we're going to continue to be successful is by
    >regaining your trust and confidence ... and we will do that.
    >
    >We've already taken steps to cure many of the ills discussed on this
    >message board:
    >
    > * We will be and already are increasing our staffing in the stores.
    >
    > * We're also in the early stages of launching a nationwide program
    >to recruit and hire skilled master tradespeople to staff our stores so
    >that our customers receive the kind of service and expertise that made
    >The Home Depot great.
    >
    > * We're investing significantly in the appearance of our stores to
    >make them an easier and more fun place to shop.
    >
    > * And we're making it clear to all our associates that nothing is
    >more important than you, the customer. Every associate knows that his
    >or her number one job is to make you smile and to help you solve your
    >home improvement problem ... no matter how big or how small.
    >
    >But the real judge of all of these changes we're making is you. All I
    >ask is that you please give us the opportunity to win you back. When
    >you enter our stores, you should receive a personal greeting. After
    >that, you should encounter a helpful associate who will walk you to
    >find the tools, material or service you need. If you don't, please let
    >us know ... just like Scott Burns did.
    >
    >I'd like to thank Scott - his column about our company was insightful
    >and revealing. You can easily tell that it struck a nerve with me.
    >Scott, we'll do all in our power to again make The Home Depot the
    >store you and your wife, Carolyn, once referred to as "our store." I'd
    >also like to give my thanks to the many people who posted comments on
    >this board. We want them. We need them ... to enable us to keep
    >getting better. We're committed to being the company that helped set
    >the standard for customer service excellence in home improvement.
    >Please continue to hold us accountable.
    >
    >Finally, message boards of this type do not allow us to respond
    >directly to each poster, so please give us the chance to fix the many
    >issues discussed on this board by writing to
    >. You have my personal assurance that every
    >effort will be made to address your concerns.
    >
    >The Home Depot was built on great customer service, and we will
    >rebuild on that tradition - just give us the chance!
     
    Deke, Mar 16, 2007
    #54
  15. Stephen Blackpool

    Lou Guest

    Re: Is Home Depot shafting shoppers? Home Depot CEO replys to theMSN article

    Stephen Blackpool wrote:
    > The man's got class.
    >
    > http://moneycentral.msn.com/communi...estyle=money1&ForumId=18&BoardsParam=Page=322
    >
    > I'm Frank Blake, the new CEO for The Home Depot. I've read a number of
    > the postings on the MSN message board (unfortunately, there were a lot
    > of them), and we've dispatched a dedicated task force - working
    > directly with me - that is ready and willing to address each and every
    > issue raised on this board. Please give us the chance.
    >
    > There's no way I can express how sorry I am for all of the stories you
    > shared. I recognize that many of you were loyal and dedicated shoppers
    > of The Home Depot ... and we let you down. That's unacceptable.
    > Customers are our company's lifeblood - and the sole reason we have
    > been able to build such a successful company is because of your
    > support. The only way we're going to continue to be successful is by
    > regaining your trust and confidence ... and we will do that.
    >
    > We've already taken steps to cure many of the ills discussed on this
    > message board:
    >
    > * We will be and already are increasing our staffing in the stores.
    >
    > * We're also in the early stages of launching a nationwide program
    > to recruit and hire skilled master tradespeople to staff our stores so
    > that our customers receive the kind of service and expertise that made
    > The Home Depot great.
    >
    > * We're investing significantly in the appearance of our stores to
    > make them an easier and more fun place to shop.
    >
    > * And we're making it clear to all our associates that nothing is
    > more important than you, the customer. Every associate knows that his
    > or her number one job is to make you smile and to help you solve your
    > home improvement problem ... no matter how big or how small.
    >
    > But the real judge of all of these changes we're making is you. All I
    > ask is that you please give us the opportunity to win you back. When
    > you enter our stores, you should receive a personal greeting. After
    > that, you should encounter a helpful associate who will walk you to
    > find the tools, material or service you need. If you don't, please let
    > us know ... just like Scott Burns did.
    >
    > I'd like to thank Scott - his column about our company was insightful
    > and revealing. You can easily tell that it struck a nerve with me.
    > Scott, we'll do all in our power to again make The Home Depot the
    > store you and your wife, Carolyn, once referred to as "our store." I'd
    > also like to give my thanks to the many people who posted comments on
    > this board. We want them. We need them ... to enable us to keep
    > getting better. We're committed to being the company that helped set
    > the standard for customer service excellence in home improvement.
    > Please continue to hold us accountable.
    >
    > Finally, message boards of this type do not allow us to respond
    > directly to each poster, so please give us the chance to fix the many
    > issues discussed on this board by writing to
    > . You have my personal assurance that every
    > effort will be made to address your concerns.
    >
    > The Home Depot was built on great customer service, and we will
    > rebuild on that tradition - just give us the chance!
    >


    Mr Blake might want to try listening to his employees - and not just
    managers. My son worked in a HD in NJ years ago. He and all the
    regulars saw what was going on and predict the decline. Many also left
    for Lowes. Perhaps giving every employee a book or two - Like Good to
    Great might help.

    Lou
     
    Lou, Mar 16, 2007
    #55
  16. Stephen Blackpool

    jtpryan Guest

    On Mar 9, 3:38 pm, "JoeSpareBedroom" <> wrote:
    > "Stephen Blackpool" <> wrote in message
    >
    > news:...
    >
    > > March 8, 2007
    > > Is Home Depot shafting shoppers?
    > >http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftin...

    >
    > > By cutting back on employees, the home-improvement retailer is putting
    > > the screws to the people it needs most: its customers.

    >
    > Let me get this straight: Brain-dead customers can't figure out how to open
    > the yellow pages and find a hardware store, lumber yard, plumbing store,
    > lighting store, or garden center, any of which will give better advice and
    > often have better prices than Home Despot, and this is Home Despot's fault?
    > Not the fault of brain dead parents who were too busy watching 200 channels
    > of cable to to get off their fat, lazy asses and teach their kids how to
    > find a merchant in the phone book?
    >
    > They live with their kids for 18 years or longer, and no time to teach
    > something easy like this?


    Wow, you still get the phone book? ;+}

    If I caught my kid looking in that waste of tree's I would be
    disappointed

    Google it.

    -jtpr.
     
    jtpryan, Mar 16, 2007
    #56
  17. "jtpryan" <> wrote in message
    news:...
    > On Mar 9, 3:38 pm, "JoeSpareBedroom" <> wrote:
    >> "Stephen Blackpool" <> wrote in message
    >>
    >> news:...
    >>
    >> > March 8, 2007
    >> > Is Home Depot shafting shoppers?
    >> >http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftin...

    >>
    >> > By cutting back on employees, the home-improvement retailer is putting
    >> > the screws to the people it needs most: its customers.

    >>
    >> Let me get this straight: Brain-dead customers can't figure out how to
    >> open
    >> the yellow pages and find a hardware store, lumber yard, plumbing store,
    >> lighting store, or garden center, any of which will give better advice
    >> and
    >> often have better prices than Home Despot, and this is Home Despot's
    >> fault?
    >> Not the fault of brain dead parents who were too busy watching 200
    >> channels
    >> of cable to to get off their fat, lazy asses and teach their kids how to
    >> find a merchant in the phone book?
    >>
    >> They live with their kids for 18 years or longer, and no time to teach
    >> something easy like this?

    >
    > Wow, you still get the phone book? ;+}
    >
    > If I caught my kid looking in that waste of tree's I would be
    > disappointed
    >
    > Google it.



    Maybe, but you'll probably not see some excellent locally owned stores in
    your google search. Or, they'll be buried in the middle of 418,000 hits.
     
    JoeSpareBedroom, Mar 16, 2007
    #57
  18. Stephen Blackpool

    jtpryan Guest

    On Mar 10, 8:16 am, George <> wrote:
    > Stephen Blackpool wrote:
    > > March 8, 2007
    > > Is Home Depot shafting shoppers?
    > >http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftin...

    >
    > > By cutting back on employees, the home-improvement retailer is putting
    > > the screws to the people it needs most: its customers.

    >
    > I am surprised that anyone is surprised. Big box stores are interested
    > in wiping out all of the small stores. To do that they had to make
    > themselves look like good guys at first. Once they decimate the small
    > stores they can cut way back on staff and raise prices.


    Yeah, but around here (New Hampshire), I have yet to see a True Value
    or other like hardware store go under. When I dtalk to the owner's
    they say HD and Loews address a different market.

    I only go to the big ones on Sunday for wood. No where else to get
    it.

    -Jim
     
    jtpryan, Mar 16, 2007
    #58
  19. Stephen Blackpool

    Just Joshin Guest

    Re: Is Home Depot shafting shoppers? Home Depot CEO replys to the MSN article

    On 15 Mar 2007 20:50:26 -0700, "Stephen Blackpool"
    <> wrote:

    >The man's got class.
    >snip<


    imho:

    What scares me, as a trades person, why would you put your liablity on
    the line giving out professional advice to a DIY'er?

    When I hear a home owner did what an orange aproned person told them,
    I immediatly want to see it. I've found wronge breakers, outlets with
    no grounds, etc. What if someone died? Would HD take the rap?

    tom @ www.Consolidated-Loans.info
     
    Just Joshin, Mar 17, 2007
    #59
  20. Stephen Blackpool

    Lou Guest

    Re: Is Home Depot shafting shoppers? Home Depot CEO replys to theMSN article

    Just Joshin wrote:
    > On 15 Mar 2007 20:50:26 -0700, "Stephen Blackpool"
    > <> wrote:
    >
    >> The man's got class.
    >> snip<

    >
    > imho:
    >
    > What scares me, as a trades person, why would you put your liablity on
    > the line giving out professional advice to a DIY'er?
    >
    > When I hear a home owner did what an orange aproned person told them,
    > I immediatly want to see it. I've found wronge breakers, outlets with
    > no grounds, etc. What if someone died? Would HD take the rap?
    >
    > tom @ www.Consolidated-Loans.info
    >


    The advice is almost always verbal so the giver of advice can say the
    taker did not remember correctly.

    Lou
     
    Lou, Mar 17, 2007
    #60
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