Home Depot Home Services: Recommended?

Discussion in 'Home Repair' started by frank1492, Nov 4, 2003.

  1. frank1492

    frank1492 Guest

    My GF just had Home Depot do an estimate for a new roof
    for her house. They are selling her 50 yr shingles and promises
    for a super job that will be completed in one day. She has
    already signed a contract and won't tell me what they are
    charging her. No one else did an estimate for the work.
    Comments? And what level of quality can she expect?
    Thanks.
    Frank
     
    frank1492, Nov 4, 2003
    #1
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  2. frank1492

    CBHvac Guest

    "frank1492" <> wrote in message
    news:...
    > My GF just had Home Depot do an estimate for a new roof
    > for her house. They are selling her 50 yr shingles and promises
    > for a super job that will be completed in one day. She has
    > already signed a contract and won't tell me what they are
    > charging her. No one else did an estimate for the work.
    > Comments? And what level of quality can she expect?
    > Thanks.
    > Frank


    Ok..first of all, Home Depot actually has NO installers...none..
    They are going to use the cheapest labor they can find, meaning, a roofing
    company that will do the job as cheap as possible, and still allow HD to
    make money..

    She could have probably saved a bundle, by doing herself, what Home Depot
    did, and thats hiring the company herself.

    Home Depot sells Trane AC too right?

    Wrong.

    They simply offer one for display, and subcontract out with the authorized
    Trane rep in the area to do the installations for less than they would
    normally, but charge the homeowner more than the same company would have,
    installing it at normal prices....

    Its all about one thing...convience.
     
    CBHvac, Nov 4, 2003
    #2
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  3. frank1492

    frank1492 Guest

    They told her they are not sub-contractors
    and are employees of HD.





    On Tue, 4 Nov 2003 18:26:04 -0500, "CBHvac"
    <> wrote:

    >
    >"frank1492" <> wrote in message
    >news:...
    >> My GF just had Home Depot do an estimate for a new roof
    >> for her house. They are selling her 50 yr shingles and promises
    >> for a super job that will be completed in one day. She has
    >> already signed a contract and won't tell me what they are
    >> charging her. No one else did an estimate for the work.
    >> Comments? And what level of quality can she expect?
    >> Thanks.
    >> Frank

    >
    >Ok..first of all, Home Depot actually has NO installers...none..
    >They are going to use the cheapest labor they can find, meaning, a roofing
    >company that will do the job as cheap as possible, and still allow HD to
    >make money..
    >
    >She could have probably saved a bundle, by doing herself, what Home Depot
    >did, and thats hiring the company herself.
    >
    >Home Depot sells Trane AC too right?
    >
    >Wrong.
    >
    >They simply offer one for display, and subcontract out with the authorized
    >Trane rep in the area to do the installations for less than they would
    >normally, but charge the homeowner more than the same company would have,
    >installing it at normal prices....
    >
    >Its all about one thing...convience.
    >
     
    frank1492, Nov 4, 2003
    #3
  4. frank1492

    George Guest

    "frank1492" <> wrote in message
    news:...
    > They told her they are not sub-contractors
    > and are employees of HD.
    >

    That is so she gets a warm and fuzzy feeling. Reality is they do not have
    their own installers but simply find whomever will work cheap and then beat
    them up more for a lower price.
     
    George, Nov 5, 2003
    #4
  5. frank1492

    CBHvac Guest

    "frank1492" <> wrote in message
    news:...
    > They told her they are not sub-contractors
    > and are employees of HD.
    >


    Unless HD has changed things dramatically in the last week or
    so....doubtful.


    >
    >
    >
    >
    > On Tue, 4 Nov 2003 18:26:04 -0500, "CBHvac"
    > <> wrote:
    >
    > >
    > >"frank1492" <> wrote in message
    > >news:...
    > >> My GF just had Home Depot do an estimate for a new roof
    > >> for her house. They are selling her 50 yr shingles and promises
    > >> for a super job that will be completed in one day. She has
    > >> already signed a contract and won't tell me what they are
    > >> charging her. No one else did an estimate for the work.
    > >> Comments? And what level of quality can she expect?
    > >> Thanks.
    > >> Frank

    > >
    > >Ok..first of all, Home Depot actually has NO installers...none..
    > >They are going to use the cheapest labor they can find, meaning, a

    roofing
    > >company that will do the job as cheap as possible, and still allow HD to
    > >make money..
    > >
    > >She could have probably saved a bundle, by doing herself, what Home Depot
    > >did, and thats hiring the company herself.
    > >
    > >Home Depot sells Trane AC too right?
    > >
    > >Wrong.
    > >
    > >They simply offer one for display, and subcontract out with the

    authorized
    > >Trane rep in the area to do the installations for less than they would
    > >normally, but charge the homeowner more than the same company would have,
    > >installing it at normal prices....
    > >
    > >Its all about one thing...convience.
    > >

    >
     
    CBHvac, Nov 5, 2003
    #5
  6. frank1492

    jduprie Guest

    she can expect the cheepest job they (home depot) can get. That means
    low-end materials, low-end labor, and low end results. A 50 year warranty on
    the shingles is meaningless. It only covers the shingles if they are
    properly installed, and even then, only covers the shingles (noth the labor,
    underlayment, or damage to the structure when the poorly installed shingles
    leak). As an example, most shingles specify a distance from the edge that
    nails should be, and a set number of nails per shingle. They also specify
    the amount of overlap for each row, how much gap to leave at the end of a
    run, what type of underlayment, roof pitch, etc. the shingle is supposed to
    be used with. If you don't believe me, go to the Depot, and actually look at
    a package of shingles. Most brands print it right onthe package.

    Now imagine that you're some college kid getting paid 8-10 bucks an hour
    to install a roof. chances are good its either really hot or really cold
    (just because thats the way the world works). Just for fun, climb up on your
    roof and just sit there for an hour or two - you'll be amazed at how
    cold/hot it gets up there. Now imagine that you have to handle the shingles
    (they're either frozen or hot enough to burn), place them in exactly the
    right spot, and put in nails at the right places and the right depth.
    Remember, this is all for a few bucks an hour...... What quality of work do
    you *think* they're going to do?

    --JD


    "frank1492" <> wrote in message
    news:...
    > My GF just had Home Depot do an estimate for a new roof
    > for her house. They are selling her 50 yr shingles and promises
    > for a super job that will be completed in one day. She has
    > already signed a contract and won't tell me what they are
    > charging her. No one else did an estimate for the work.
    > Comments? And what level of quality can she expect?
    > Thanks.
    > Frank
     
    jduprie, Nov 5, 2003
    #6
  7. frank1492

    CBHvac Guest

    "Randd01" <> wrote in message
    news:...
    > Whoa whoa whoa, You forgot one thing. #1 Your right Home Depot has no

    empoyees
    > that do their work. #2 Quality depends on which crew you end up with. #3

    Not
    > all people contracted by Home Depot do a lousy job.



    True, BUT, that is not the way the world works and you know it.

    > Some guys in the trades actually take pride in their work.


    Amen.


    > I know they are few
    > and far between but it is true. How to protect yourself from getting

    shoddy
    > workmanship is another story. It is true some roofers can do a roof in a

    day
    > with out compromising quality and yet it is true some crews can botch a

    roof
    > job so bad it will leak more when they are done then before you did

    anything.
    > The good news is you have the backing of Home Depot and the 2 mill

    liability
    > insurance they require their contractors to carry.
    > I would know I am one of them!


    2 million? thats all?
    BTW, if it matters, once HD has your money, you play hell getting
    satisfaction, whereas a smaller company, that relies on its good reputation,
    will be willing to fix a botched job much faster.
    I should know..I have already started to service some of the crap Trane
    installs done a while back by HD subs..
     
    CBHvac, Nov 5, 2003
    #7
  8. frank1492 Spilled my beer when they jumped on the table and
    proclaimed in <>:

    > They told her they are not sub-contractors
    > and are employees of HD.


    They lied...sorry.

    NOI
     
    Thund3rstruck, Nov 5, 2003
    #8
  9. frank1492

    Tony Hwang Guest

    Thund3rstruck wrote:
    > frank1492 Spilled my beer when they jumped on the table and
    > proclaimed in <>:
    >
    >
    >>They told her they are not sub-contractors
    >>and are employees of HD.

    >
    >
    > They lied...sorry.

    Hi,
    Ditto. HD is middle man.
    Tony
    > NOI
     
    Tony Hwang, Nov 5, 2003
    #9
  10. frank1492

    Jimmy Guest

    On Tue, 04 Nov 2003 20:44:14 -0500, Thund3rstruck
    <> wrote:

    >> They told her they are not sub-contractors
    >> and are employees of HD.

    >
    > They lied...sorry.


    Yep. Expect crappy work followed by a nightmare trying to get them
    to do the repairs under warranty. Eventually they'll do something
    less than great to repair it and you'll never be happy.

    MHE,
     
    Jimmy, Nov 5, 2003
    #10
  11. frank1492

    Tekkie Guest

    frank1492 posted for all of us....

    > My GF just had Home Depot do an estimate for a new roof
    > for her house. They are selling her 50 yr shingles and promises
    > for a super job that will be completed in one day. She has
    > already signed a contract and won't tell me what they are
    > charging her. No one else did an estimate for the work.
    > Comments? And what level of quality can she expect?
    > Thanks.
    > Frank
    >

    I think the quality could be good or BAD. Since she most likely has 3 days
    to cancel, take advantage of it. Have her ask for references, licenses,
    insurance. This will most likely prove what the others have said per HD NOT
    having their own crews. It's her HOME, something not be messed with-called
    piece of mind.
    --
    Tekkie

    Politicians & diapers are filled with it & both should be changed regularly.
     
    Tekkie, Nov 5, 2003
    #11
  12. frank1492

    TURTLE Guest

    "frank1492" <> wrote in message
    news:...
    > My GF just had Home Depot do an estimate for a new roof
    > for her house. They are selling her 50 yr shingles and promises
    > for a super job that will be completed in one day. She has
    > already signed a contract and won't tell me what they are
    > charging her. No one else did an estimate for the work.
    > Comments? And what level of quality can she expect?
    > Thanks.
    > Frank


    This is Turtle.

    the highest price , the lowest quality, and the fastest completion of the
    job ever. You better talk to your GF.

    TURTLE
     
    TURTLE, Nov 5, 2003
    #12
  13. "frank1492" <> wrote in message
    news:...
    > My GF just had Home Depot do an estimate for a new roof
    > for her house. They are selling her 50 yr shingles and promises
    > for a super job that will be completed in one day. She has
    > already signed a contract and won't tell me what they are
    > charging her. No one else did an estimate for the work.
    > Comments? And what level of quality can she expect?
    > Thanks.
    > Frank


    I've heard good stories, I've heard many bad stories. Depends on who the
    installers happen to be for the job. I'd rather invest my money at the
    casino; at least you know what the odds are.
    Ed
     
    Edwin Pawlowski, Nov 5, 2003
    #13
  14. frank1492

    Chuckles Guest

    frank1492 <> wrote in
    news::

    > My GF just had Home Depot do an estimate for a new roof
    > for her house. They are selling her 50 yr shingles and promises
    > for a super job that will be completed in one day. She has
    > already signed a contract and won't tell me what they are
    > charging her. No one else did an estimate for the work.
    > Comments? And what level of quality can she expect?
    > Thanks.
    > Frank


    I got a roofing estimate from them. It was three times what I ultimately
    paid another licensed roofer. This doesn't mean anything for your area
    since as others have said HD uses local contractors, they don't have
    consistent prices or quality.
     
    Chuckles, Nov 5, 2003
    #14
  15. frank1492

    frank1492 Guest

    My sincere thanks to all who have offered their
    opinions. Despite all the negative comments, she
    has decided to go ahead with it. I am hoping her
    experience is close to the better one that a couple
    of you have reported. It could certainly happen.
    Frank








    On Tue, 4 Nov 2003 22:39:45 -0800, "TURTLE" <>
    wrote:

    >
    >"frank1492" <> wrote in message
    >news:...
    >> My GF just had Home Depot do an estimate for a new roof
    >> for her house. They are selling her 50 yr shingles and promises
    >> for a super job that will be completed in one day. She has
    >> already signed a contract and won't tell me what they are
    >> charging her. No one else did an estimate for the work.
    >> Comments? And what level of quality can she expect?
    >> Thanks.
    >> Frank

    >
    >This is Turtle.
    >
    >the highest price , the lowest quality, and the fastest completion of the
    >job ever. You better talk to your GF.
    >
    >TURTLE
    >
     
    frank1492, Nov 6, 2003
    #15
  16. frank1492

    CBHvac Guest

    "frank1492" <> wrote in message
    news:...
    > My sincere thanks to all who have offered their
    > opinions. Despite all the negative comments, she
    > has decided to go ahead with it. I am hoping her
    > experience is close to the better one that a couple
    > of you have reported. It could certainly happen.
    > Frank
    >


    Just tell her good luck, and hope the financing they gave her was worth it.
    An old friend of mine from high school has one of the largerst roofing
    companies in the area, and I asked him if Lowes or HD had aproached him
    about roofing projects, and his reply was that they had, but when they found
    out that his cost, and finance rate was lower than what they charged, for
    better materials, they about broke their necks to get him to do it.
    His reply was that he made better money fixing their subs screw ups..:)

    >
    >
    >
    >
    >
    >
    >
    > On Tue, 4 Nov 2003 22:39:45 -0800, "TURTLE" <>
    > wrote:
    >
    > >
    > >"frank1492" <> wrote in message
    > >news:...
    > >> My GF just had Home Depot do an estimate for a new roof
    > >> for her house. They are selling her 50 yr shingles and promises
    > >> for a super job that will be completed in one day. She has
    > >> already signed a contract and won't tell me what they are
    > >> charging her. No one else did an estimate for the work.
    > >> Comments? And what level of quality can she expect?
    > >> Thanks.
    > >> Frank

    > >
    > >This is Turtle.
    > >
    > >the highest price , the lowest quality, and the fastest completion of the
    > >job ever. You better talk to your GF.
    > >
    > >TURTLE
    > >

    >
     
    CBHvac, Nov 6, 2003
    #16
  17. frank1492

    frank1492 Guest

    I'll give her your regards, and thanks
    for the additional info (which I will pass on.)
    Frank




    On Thu, 6 Nov 2003 07:42:32 -0500, "CBHvac"
    <> wrote:

    >
    >"frank1492" <> wrote in message
    >news:...
    >> My sincere thanks to all who have offered their
    >> opinions. Despite all the negative comments, she
    >> has decided to go ahead with it. I am hoping her
    >> experience is close to the better one that a couple
    >> of you have reported. It could certainly happen.
    >> Frank
    >>

    >
    >Just tell her good luck, and hope the financing they gave her was worth it.
    >An old friend of mine from high school has one of the largerst roofing
    >companies in the area, and I asked him if Lowes or HD had aproached him
    >about roofing projects, and his reply was that they had, but when they found
    >out that his cost, and finance rate was lower than what they charged, for
    >better materials, they about broke their necks to get him to do it.
    >His reply was that he made better money fixing their subs screw ups..:)
    >
    >>
    >>
    >>
    >>
    >>
    >>
    >>
    >> On Tue, 4 Nov 2003 22:39:45 -0800, "TURTLE" <>
    >> wrote:
    >>
    >> >
    >> >"frank1492" <> wrote in message
    >> >news:...
    >> >> My GF just had Home Depot do an estimate for a new roof
    >> >> for her house. They are selling her 50 yr shingles and promises
    >> >> for a super job that will be completed in one day. She has
    >> >> already signed a contract and won't tell me what they are
    >> >> charging her. No one else did an estimate for the work.
    >> >> Comments? And what level of quality can she expect?
    >> >> Thanks.
    >> >> Frank
    >> >
    >> >This is Turtle.
    >> >
    >> >the highest price , the lowest quality, and the fastest completion of the
    >> >job ever. You better talk to your GF.
    >> >
    >> >TURTLE
    >> >

    >>

    >
     
    frank1492, Nov 7, 2003
    #17
  18. frank1492

    Andrew Guest

    Ya, I've been screwed by Home Depot "at home services" and I would
    recomend that anyone who has also been burned by Home Depot, Please
    file complaints with the BBB and their states Attorney Generals office
    and the Georga state Attorney Generals office ( Home Depot has their
    HQ in Atlanta )
    Its bad enough that fly-by-night inc. does this sort of thing, but a
    multibillion dollar company with a "good name" to protect. Well its
    NOT the way to cultivate customer loyalty, I for one will NEVER shop
    at any home depot.
    They have lost a customer.
    Just my $0.02 worth.


    "CBHvac" <> wrote in message news:<5mrqb.1136$>...
    > "frank1492" <> wrote in message
    > news:...
    > > My sincere thanks to all who have offered their
    > > opinions. Despite all the negative comments, she
    > > has decided to go ahead with it. I am hoping her
    > > experience is close to the better one that a couple
    > > of you have reported. It could certainly happen.
    > > Frank
    > >

    >
    > Just tell her good luck, and hope the financing they gave her was worth it.
    > An old friend of mine from high school has one of the largerst roofing
    > companies in the area, and I asked him if Lowes or HD had aproached him
    > about roofing projects, and his reply was that they had, but when they found
    > out that his cost, and finance rate was lower than what they charged, for
    > better materials, they about broke their necks to get him to do it.
    > His reply was that he made better money fixing their subs screw ups..:)
    >
    > >
    > >
    > >
    > >
    > >
    > >
    > >
    > > On Tue, 4 Nov 2003 22:39:45 -0800, "TURTLE" <>
    > > wrote:
    > >
    > > >
    > > >"frank1492" <> wrote in message
    > > >news:...
    > > >> My GF just had Home Depot do an estimate for a new roof
    > > >> for her house. They are selling her 50 yr shingles and promises
    > > >> for a super job that will be completed in one day. She has
    > > >> already signed a contract and won't tell me what they are
    > > >> charging her. No one else did an estimate for the work.
    > > >> Comments? And what level of quality can she expect?
    > > >> Thanks.
    > > >> Frank
    > > >
    > > >This is Turtle.
    > > >
    > > >the highest price , the lowest quality, and the fastest completion of the
    > > >job ever. You better talk to your GF.
    > > >
    > > >TURTLE
    > > >

    > >
     
    Andrew, Nov 7, 2003
    #18
  19. frank1492

    bx Guest

    I got the same story from HD. Doing a search, I found that HD had purchased
    Installed Products USA (which I guess is a nationwide roofing company). Does
    this mean that all of the roofing projects are handled by IPUSA and
    technically HD employees? HD gave a big song and dance about how they were
    changing their At Home Services image by buying out the sub-contracted
    companies that performed well so they would be HD employees with HD
    standards. Their claim was that they were starting with the roofing group
    first, then would expand to other services.

    I've had a very frustrating time with the "Installation Consultant" (i.e.,
    used car salesman in HD uniform). After all of the promises, when it came to
    contract time, not everything was listed and those that were listed, were
    often incorrect - and passed off as either a 'typo' or his retraction saying
    'he never said that'.

    I hope the sales thing is just that - sales. All sales are nothing more than
    smoke/mirrors. But assuming the new way of services is correct, are the
    project managers and workers any better? Does anyone here have any inside
    experience as to this supposed new HD way?


    "frank1492" <> wrote in message
    news:...
    > They told her they are not sub-contractors
    > and are employees of HD.
    >
    >
    >
    >
    >
    > On Tue, 4 Nov 2003 18:26:04 -0500, "CBHvac"
    > <> wrote:
    >
    > >
    > >"frank1492" <> wrote in message
    > >news:...
    > >> My GF just had Home Depot do an estimate for a new roof
    > >> for her house. They are selling her 50 yr shingles and promises
    > >> for a super job that will be completed in one day. She has
    > >> already signed a contract and won't tell me what they are
    > >> charging her. No one else did an estimate for the work.
    > >> Comments? And what level of quality can she expect?
    > >> Thanks.
    > >> Frank

    > >
    > >Ok..first of all, Home Depot actually has NO installers...none..
    > >They are going to use the cheapest labor they can find, meaning, a

    roofing
    > >company that will do the job as cheap as possible, and still allow HD to
    > >make money..
    > >
    > >She could have probably saved a bundle, by doing herself, what Home Depot
    > >did, and thats hiring the company herself.
    > >
    > >Home Depot sells Trane AC too right?
    > >
    > >Wrong.
    > >
    > >They simply offer one for display, and subcontract out with the

    authorized
    > >Trane rep in the area to do the installations for less than they would
    > >normally, but charge the homeowner more than the same company would have,
    > >installing it at normal prices....
    > >
    > >Its all about one thing...convience.
    > >

    >
     
    bx, Nov 10, 2003
    #19
  20. frank1492

    Brian Elfert Guest

    "CBHvac" <> writes:
    >She could have probably saved a bundle, by doing herself, what Home Depot
    >did, and thats hiring the company herself.


    >Home Depot sells Trane AC too right?


    >Wrong.


    Doesn't HD own an HVAC wholesaler? Couldn't HD provide the equipment to
    a third party installer?

    Brian Elfert
     
    Brian Elfert, Nov 11, 2003
    #20
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