Home Depot At-Home Services (Roofing)

Discussion in 'Misc DIY' started by liquidfly, May 26, 2004.

  1. liquidfly

    liquidfly Guest

    Has anyone had a POSITIVE experience with HD's At-Home Services? My
    neighbor just had his roof done and he's completely satisfied. Just
    want some more opinions before I decide to go that route.
    liquidfly, May 26, 2004
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  2. One of my co-workers tell me what a great deal they got on siding from HD.
    Then she mentions all the things that she does not like about it.

    I'm sure they do lots of things good, but I hear of too many BAD stories to
    take a chance.
    Edwin Pawlowski, May 26, 2004
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  3. liquidfly


    Home Depot will hire just about anybody.
    If you get lucky you get a top notch pro, but given what HD pays you won't get
    that lucky often.
    It's a crap shoot when you go through HD or Sears, etc.
    Better to hire your own guy.
    , May 26, 2004
  4. liquidfly

    xrongor Guest

    even if they dont directly contract out, there's still clearly gonna be
    extra markup for home depot. that nascar is expensive...

    xrongor, May 26, 2004
  5. liquidfly


    HD is just a middleman that gets between you and the installer. I've
    used them for installation of an appliance, a dishwasher, and it went
    fine. A number of years ago I remodeled my kitchen and bought the
    counter from HD. I used their installer. He didn't communicate well
    with the guy who installed the cabinets and instead of a built-in
    stove I ended up with a standalone. I ended up getting half my money
    back on the counter but I'd rather have had the job done properly. I
    wouldn't use them on a large project like a roof. Better to work with
    a company that does only roofing than an HD low-bidder that may be a
    jack of all trades.
    , May 26, 2004
  6. liquidfly

    Chuckles Guest

    wrote in
    HD does not hire or pay people for this function. They use independent
    contractors, who pay a fee for the referral and use of the brand name. So
    the quality and value depend on the individual contractor.

    I got a roofing quote from them last year, and it was 2.5 times the lowest
    quote. Would they have been 2.5 times better? I doubt it.
    Chuckles, May 26, 2004
  7. liquidfly


    Not true.
    Contractors sell spare hours to HD at a reduced rate so HD prices are
    Some contracting firms make no money at all on the deal but it allows them to
    keep their crews busy without having to lay anyone off.
    Generally they send their least experienced workers on the lower paying HD jobs.
    , May 26, 2004
  8. liquidfly

    liquidfly Guest

    Using Home Depot as the middle man, I'm assuming, will mean good
    financing options and a warranty that someone will actually stand
    behind. The company that Home Depot hires may not be around in 20
    years but I'm pretty sure HD will be...
    liquidfly, May 27, 2004
  9. liquidfly

    books Guest

    I had a hot water tank installed. The installer came out the very next
    day. He did break a part off the humidifier and when they never came
    back to fix it, I went back to HD and they were on it. What I like is
    that you can use a credit card and that they were fast. You can go
    after HD if something does go wrong. But it does cost more.
    books, May 28, 2004
  10. OK, a know nothing klutz damaged your equipment and did nothing. You are
    happy with HD because you had to go back to the store, complained, and they
    fixed it and you even paid more that at other places. Damn, it does not
    take much to make you happy.
    Edwin Pawlowski, May 29, 2004
  11. liquidfly

    books Guest

    Yes in this case I was. I wanted the tank installed asap since it had
    leaked all over . My time is worth something. But that all depends on
    what you make. You may be the type that will drive 20 miles to save a
    dollar. At the time, I paid 425 for a tank plus they took the old one
    away. Our trash pickup would charge us $15 to haul away.I went in at
    noon one day and it was installed the next day at 9:00am. Where I live
    , that would NOT have happened trying to locate someone through the
    yellow pages or in the local newspaper. We were not interested in
    waiting a week to take a shower in the middle of summer. Perhaps you
    don't mind smelling. We do though. So I paid around 50 dollars more
    to HD than sitting there for a week , taking time off from work,
    waiting for someone to show up and give me prices(and who knows if
    they would have shown up) It is a tight squeeze to try to get by the
    humidifier to get the tank in. Who is to say that someone else would
    not also break it off and do nothing? Many contractors do not accept
    credit cards which can protect you in case something goes wrong.
    This entire transaction took less than an hour of my time by going to
    HD and was headache free. Going elsewhere would have cost me
    considerably more time. If time is on your hands, and it is a more
    costly job such as a roof, I would definitely get several quotes. But
    if I have a serious leak in the roof and all the roofers can't get
    there for 2 months, then I would consider HD. You need to use common
    sense in these situations.
    books, May 29, 2004
  12. liquidfly

    CBhVAC:\) Guest

    What is so funny, and sad about this, is that Home Depot uses the same
    people that you could have used for less...the same ones in the yellow
    pages, OR, some newbie that isnt experenced that is looking to try to stay

    I love it when I hear people say, "But they let me use my
    Visa/Mastercard/Home Depot card to pay for it", and then I say, "We take all
    major cards, and can finance you for a lower rate, and of course, could have
    saved you $2000."
    And the guys at the local Trane dealer just laugh when Home Depot calls
    them....its amazing what some people will foolishly pay for a 3rd party to
    intervene for the same thing that they can do for free..
    CBhVAC:\), May 29, 2004
  13. liquidfly

    liquidfly Guest

    How do you know that these kids that are taking over won't run the
    company into the ground in a year or two. Who is going to back their
    warranty on the two roofs you just bought if it's raining cats n dogs
    in your master a couple years from now?? Home Depot would be there
    for sure, I'm just not sure if the boys taking over their dad's
    company would..
    liquidfly, May 30, 2004
  14. liquidfly

    TURTLE Guest

    This is Turtle.

    Leave HD out of the picture and you can cut the cost by 20% and just call a roofing contractor yourself for HD just gets the
    CHEAPEST roofing contractor they can get and add 20% to it for their cut on the deal. If you want the cheapest material and the
    cheapest workmanship. Go HD.

    TURTLE, May 30, 2004
  15. liquidfly

    Tekkie Guest

    Edwin Pawlowski posted for all of us....
    Are trying to say he could have gotten it done correctly the first time and
    cheaper to boot? Tell me ain't so....
    Tekkie, May 30, 2004
  16. liquidfly

    Brad Guest

    With HD you take a greater risk that something will go wrong because you
    get lower quality work. The problem is almost guaranteed to be fixed, but
    it's going to be a huge headache in the meantime. If you have a guy with
    a good reputation, use him. If you don't know what you're doing, use HD.
    Brad, May 31, 2004
  17. liquidfly

    Tekkie Guest

    p_j posted for all of us....
    Ohhhhh, so maybe they wanted to do right... Ohhhh low buck artist.
    Tekkie, Jun 1, 2004
  18. That does not mean you got the best job. It only means you spent less. As
    for the vents, maybe they should have been installed differently in the
    first place. Did you get a reason why they should be re-located?
    For run of the mill stuff, they are cheap. For good quality custom
    installations, they are pretty much a crap shoot. Glad you are happy.

    I've read too many nightmare stories of dealing with HD when problems came
    up. I'd rather work with a reputable "Joe's HVAC." There are crooks in
    every business, but there are also some top notch people out there.
    Edwin Pawlowski, Jun 2, 2004
  19. liquidfly

    Tekkie Guest

    p_j posted for all of us....
    They want to do the calcs; not slap the same thing in.
    Did you not go with the cheaper price diametrically opposed to the best
    Tekkie, Jun 4, 2004
  20. liquidfly


    I'm glad your Home Depot install went well. It should last a good 8 years.

    Home Depot installs are done by those willing to take the lowest profit. In
    turn they pay their techs the lowest wages.
    There is no room for higher quality materials or extras. It is what it is.
    Its no surprise to anyone we get what we pay for.

    In all honesty we techs know what they pay and the quality that provides.
    The last resort before throwing in the towel and becoming a plumber (-:
    GETCOOL-MARK, Jun 4, 2004
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