Home Depot At-Home Services (Roofing)

Discussion in 'Misc DIY' started by liquidfly, May 26, 2004.

  1. liquidfly

    liquidfly Guest

    Has anyone had a POSITIVE experience with HD's At-Home Services? My
    neighbor just had his roof done and he's completely satisfied. Just
    want some more opinions before I decide to go that route.
    Rick
     
    liquidfly, May 26, 2004
    #1
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  2. "liquidfly" <> wrote in message
    news:...
    > Has anyone had a POSITIVE experience with HD's At-Home Services? My
    > neighbor just had his roof done and he's completely satisfied. Just
    > want some more opinions before I decide to go that route.
    > Rick


    One of my co-workers tell me what a great deal they got on siding from HD.
    Then she mentions all the things that she does not like about it.

    I'm sure they do lots of things good, but I hear of too many BAD stories to
    take a chance.
    Ed
     
    Edwin Pawlowski, May 26, 2004
    #2
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  3. liquidfly

    Guest

    On 25 May 2004 19:26:31 -0700, (liquidfly) wrote:

    >Has anyone had a POSITIVE experience with HD's At-Home Services? My
    >neighbor just had his roof done and he's completely satisfied. Just
    >want some more opinions before I decide to go that route.


    Home Depot will hire just about anybody.
    If you get lucky you get a top notch pro, but given what HD pays you won't get
    that lucky often.
    It's a crap shoot when you go through HD or Sears, etc.
    Better to hire your own guy.
     
    , May 26, 2004
    #3
  4. liquidfly

    xrongor Guest

    "Greg O" <> wrote in message
    news:...
    >
    > "liquidfly" <> wrote in message
    > news:...
    > > Has anyone had a POSITIVE experience with HD's At-Home Services? My
    > > neighbor just had his roof done and he's completely satisfied. Just
    > > want some more opinions before I decide to go that route.
    > > Rick

    >
    > Sure people have had good experiances with Home Depot, but Home Depot does
    > not actually do the work, they hire a subcontractor. Maybe the same

    company
    > you could hire directly to do the job! Why have Home Depot as a middle

    man??
    > Greg


    even if they dont directly contract out, there's still clearly gonna be
    extra markup for home depot. that nascar is expensive...

    randy
     
    xrongor, May 26, 2004
    #4
  5. liquidfly

    Guest

    (liquidfly) wrote in message news:<>...
    > Has anyone had a POSITIVE experience with HD's At-Home Services? My
    > neighbor just had his roof done and he's completely satisfied. Just
    > want some more opinions before I decide to go that route.
    > Rick


    HD is just a middleman that gets between you and the installer. I've
    used them for installation of an appliance, a dishwasher, and it went
    fine. A number of years ago I remodeled my kitchen and bought the
    counter from HD. I used their installer. He didn't communicate well
    with the guy who installed the cabinets and instead of a built-in
    stove I ended up with a standalone. I ended up getting half my money
    back on the counter but I'd rather have had the job done properly. I
    wouldn't use them on a large project like a roof. Better to work with
    a company that does only roofing than an HD low-bidder that may be a
    jack of all trades.
     
    , May 26, 2004
    #5
  6. liquidfly

    Chuckles Guest

    wrote in
    news::

    > Home Depot will hire just about anybody.
    > If you get lucky you get a top notch pro, but given what HD pays you
    > won't get that lucky often.
    > It's a crap shoot when you go through HD or Sears, etc.
    > Better to hire your own guy.


    HD does not hire or pay people for this function. They use independent
    contractors, who pay a fee for the referral and use of the brand name. So
    the quality and value depend on the individual contractor.

    I got a roofing quote from them last year, and it was 2.5 times the lowest
    quote. Would they have been 2.5 times better? I doubt it.
     
    Chuckles, May 26, 2004
    #6
  7. liquidfly

    Guest

    On Tue, 25 May 2004 23:27:00 -0600, "xrongor" <> wrote:

    >
    >"Greg O" <> wrote in message
    >news:...
    >>
    >> "liquidfly" <> wrote in message
    >> news:...
    >> > Has anyone had a POSITIVE experience with HD's At-Home Services? My
    >> > neighbor just had his roof done and he's completely satisfied. Just
    >> > want some more opinions before I decide to go that route.
    >> > Rick

    >>
    >> Sure people have had good experiances with Home Depot, but Home Depot does
    >> not actually do the work, they hire a subcontractor. Maybe the same

    >company
    >> you could hire directly to do the job! Why have Home Depot as a middle

    >man??
    >> Greg

    >
    >even if they dont directly contract out, there's still clearly gonna be
    >extra markup for home depot. that nascar is expensive...
    >

    Not true.
    Contractors sell spare hours to HD at a reduced rate so HD prices are
    competitive.
    Some contracting firms make no money at all on the deal but it allows them to
    keep their crews busy without having to lay anyone off.
    Generally they send their least experienced workers on the lower paying HD jobs.
     
    , May 26, 2004
    #7
  8. liquidfly

    liquidfly Guest

    Using Home Depot as the middle man, I'm assuming, will mean good
    financing options and a warranty that someone will actually stand
    behind. The company that Home Depot hires may not be around in 20
    years but I'm pretty sure HD will be...
     
    liquidfly, May 27, 2004
    #8
  9. liquidfly

    books Guest

    (liquidfly) wrote in message news:<>...
    > Has anyone had a POSITIVE experience with HD's At-Home Services? My
    > neighbor just had his roof done and he's completely satisfied. Just
    > want some more opinions before I decide to go that route.
    > Rick


    I had a hot water tank installed. The installer came out the very next
    day. He did break a part off the humidifier and when they never came
    back to fix it, I went back to HD and they were on it. What I like is
    that you can use a credit card and that they were fast. You can go
    after HD if something does go wrong. But it does cost more.
     
    books, May 28, 2004
    #9
  10. "books" <> wrote in message
    >
    > I had a hot water tank installed. The installer came out the very next
    > day. He did break a part off the humidifier and when they never came
    > back to fix it, I went back to HD and they were on it. What I like is
    > that you can use a credit card and that they were fast. You can go
    > after HD if something does go wrong. But it does cost more.


    OK, a know nothing klutz damaged your equipment and did nothing. You are
    happy with HD because you had to go back to the store, complained, and they
    fixed it and you even paid more that at other places. Damn, it does not
    take much to make you happy.
     
    Edwin Pawlowski, May 29, 2004
    #10
  11. liquidfly

    books Guest

    "Edwin Pawlowski" <> wrote in message news:<voStc.4537$>...
    > "books" <> wrote in message
    > >
    > > I had a hot water tank installed. The installer came out the very next
    > > day. He did break a part off the humidifier and when they never came
    > > back to fix it, I went back to HD and they were on it. What I like is
    > > that you can use a credit card and that they were fast. You can go
    > > after HD if something does go wrong. But it does cost more.

    >
    > OK, a know nothing klutz damaged your equipment and did nothing. You are
    > happy with HD because you had to go back to the store, complained, and they
    > fixed it and you even paid more that at other places. Damn, it does not
    > take much to make you happy.


    Yes in this case I was. I wanted the tank installed asap since it had
    leaked all over . My time is worth something. But that all depends on
    what you make. You may be the type that will drive 20 miles to save a
    dollar. At the time, I paid 425 for a tank plus they took the old one
    away. Our trash pickup would charge us $15 to haul away.I went in at
    noon one day and it was installed the next day at 9:00am. Where I live
    , that would NOT have happened trying to locate someone through the
    yellow pages or in the local newspaper. We were not interested in
    waiting a week to take a shower in the middle of summer. Perhaps you
    don't mind smelling. We do though. So I paid around 50 dollars more
    to HD than sitting there for a week , taking time off from work,
    waiting for someone to show up and give me prices(and who knows if
    they would have shown up) It is a tight squeeze to try to get by the
    humidifier to get the tank in. Who is to say that someone else would
    not also break it off and do nothing? Many contractors do not accept
    credit cards which can protect you in case something goes wrong.
    This entire transaction took less than an hour of my time by going to
    HD and was headache free. Going elsewhere would have cost me
    considerably more time. If time is on your hands, and it is a more
    costly job such as a roof, I would definitely get several quotes. But
    if I have a serious leak in the roof and all the roofers can't get
    there for 2 months, then I would consider HD. You need to use common
    sense in these situations.
     
    books, May 29, 2004
    #11
  12. liquidfly

    CBhVAC:\) Guest

    "books" <> wrote in message
    news:...
    > "Edwin Pawlowski" <> wrote in message

    news:<voStc.4537$>...
    > > "books" <> wrote in message
    > > >
    > > > I had a hot water tank installed. The installer came out the very next
    > > > day. He did break a part off the humidifier and when they never came
    > > > back to fix it, I went back to HD and they were on it. What I like is
    > > > that you can use a credit card and that they were fast. You can go
    > > > after HD if something does go wrong. But it does cost more.

    > >
    > > OK, a know nothing klutz damaged your equipment and did nothing. You

    are
    > > happy with HD because you had to go back to the store, complained, and

    they
    > > fixed it and you even paid more that at other places. Damn, it does not
    > > take much to make you happy.

    >
    > Yes in this case I was. I wanted the tank installed asap since it had
    > leaked all over . My time is worth something. But that all depends on
    > what you make. You may be the type that will drive 20 miles to save a
    > dollar. At the time, I paid 425 for a tank plus they took the old one
    > away. Our trash pickup would charge us $15 to haul away.I went in at
    > noon one day and it was installed the next day at 9:00am. Where I live
    > , that would NOT have happened trying to locate someone through the
    > yellow pages or in the local newspaper. We were not interested in
    > waiting a week to take a shower in the middle of summer. Perhaps you
    > don't mind smelling. We do though. So I paid around 50 dollars more
    > to HD than sitting there for a week , taking time off from work,
    > waiting for someone to show up and give me prices(and who knows if
    > they would have shown up) It is a tight squeeze to try to get by the
    > humidifier to get the tank in. Who is to say that someone else would
    > not also break it off and do nothing? Many contractors do not accept
    > credit cards which can protect you in case something goes wrong.
    > This entire transaction took less than an hour of my time by going to
    > HD and was headache free. Going elsewhere would have cost me
    > considerably more time. If time is on your hands, and it is a more
    > costly job such as a roof, I would definitely get several quotes. But
    > if I have a serious leak in the roof and all the roofers can't get
    > there for 2 months, then I would consider HD. You need to use common
    > sense in these situations.



    What is so funny, and sad about this, is that Home Depot uses the same
    people that you could have used for less...the same ones in the yellow
    pages, OR, some newbie that isnt experenced that is looking to try to stay
    alive...

    I love it when I hear people say, "But they let me use my
    Visa/Mastercard/Home Depot card to pay for it", and then I say, "We take all
    major cards, and can finance you for a lower rate, and of course, could have
    saved you $2000."
    And the guys at the local Trane dealer just laugh when Home Depot calls
    them....its amazing what some people will foolishly pay for a 3rd party to
    intervene for the same thing that they can do for free..
     
    CBhVAC:\), May 29, 2004
    #12
  13. liquidfly

    liquidfly Guest

    montana <> wrote in message news:<2004052920324116807%montana@wildhackinvalid>...
    > On 2004-05-25 22:26:31 -0400, (liquidfly) said:
    >
    > > Has anyone had a POSITIVE experience with HD's At-Home Services? My
    > > neighbor just had his roof done and he's completely satisfied. Just
    > > want some more opinions before I decide to go that route.
    > > Rick

    >
    > We must have two roofs replaced (both total tear-offs) and we've gotten
    > a lot of bids because we were getting really varied information from
    > different companies. HD quoted us 3X the cost of the highest bidder: a
    > company well known as the Cadillac of roofers in our area, (who has
    > been in business for over 20 years and whose kids are now beginning to
    > take over). As has been mentioned, other roofers would take credit
    > cards or finance us.
    >
    > Get some bids and talk with more neighbors or friends. Also do a little
    > research at the BBB.
    >
    > HD makes a big deal about liability insurance, etc. but any good roofer
    > will offer the same.
    >
    > One other route is Angie's List.



    How do you know that these kids that are taking over won't run the
    company into the ground in a year or two. Who is going to back their
    warranty on the two roofs you just bought if it's raining cats n dogs
    in your master a couple years from now?? Home Depot would be there
    for sure, I'm just not sure if the boys taking over their dad's
    company would..
     
    liquidfly, May 30, 2004
    #13
  14. liquidfly

    TURTLE Guest

    "liquidfly" <> wrote in message news:...
    > Has anyone had a POSITIVE experience with HD's At-Home Services? My
    > neighbor just had his roof done and he's completely satisfied. Just
    > want some more opinions before I decide to go that route.
    > Rick


    This is Turtle.

    Leave HD out of the picture and you can cut the cost by 20% and just call a roofing contractor yourself for HD just gets the
    CHEAPEST roofing contractor they can get and add 20% to it for their cut on the deal. If you want the cheapest material and the
    cheapest workmanship. Go HD.

    TURTLE


    ---
    Outgoing mail is certified Virus Free.
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.690 / Virus Database: 451 - Release Date: 5/22/2004
     
    TURTLE, May 30, 2004
    #14
  15. liquidfly

    Tekkie Guest

    Edwin Pawlowski posted for all of us....

    >
    > "books" <> wrote in message
    > >
    > > I had a hot water tank installed. The installer came out the very next
    > > day. He did break a part off the humidifier and when they never came
    > > back to fix it, I went back to HD and they were on it. What I like is
    > > that you can use a credit card and that they were fast. You can go
    > > after HD if something does go wrong. But it does cost more.

    >
    > OK, a know nothing klutz damaged your equipment and did nothing. You are
    > happy with HD because you had to go back to the store, complained, and they
    > fixed it and you even paid more that at other places. Damn, it does not
    > take much to make you happy.
    >
    >
    >

    Are trying to say he could have gotten it done correctly the first time and
    cheaper to boot? Tell me ain't so....
    --
    Tekkie
     
    Tekkie, May 30, 2004
    #15
  16. liquidfly

    Brad Guest

    In article <>,
    said...
    > montana <> wrote in message news:<2004052920324116807%montana@wildhackinvalid>...
    > > On 2004-05-25 22:26:31 -0400, (liquidfly) said:
    > >
    > > > Has anyone had a POSITIVE experience with HD's At-Home Services? My
    > > > neighbor just had his roof done and he's completely satisfied. Just
    > > > want some more opinions before I decide to go that route.
    > > > Rick

    > >
    > > We must have two roofs replaced (both total tear-offs) and we've gotten
    > > a lot of bids because we were getting really varied information from
    > > different companies. HD quoted us 3X the cost of the highest bidder: a
    > > company well known as the Cadillac of roofers in our area, (who has
    > > been in business for over 20 years and whose kids are now beginning to
    > > take over). As has been mentioned, other roofers would take credit
    > > cards or finance us.
    > >
    > > Get some bids and talk with more neighbors or friends. Also do a little
    > > research at the BBB.
    > >
    > > HD makes a big deal about liability insurance, etc. but any good roofer
    > > will offer the same.
    > >
    > > One other route is Angie's List.

    >
    > How do you know that these kids that are taking over won't run the
    > company into the ground in a year or two. Who is going to back their
    > warranty on the two roofs you just bought if it's raining cats n dogs
    > in your master a couple years from now?? Home Depot would be there
    > for sure, I'm just not sure if the boys taking over their dad's
    > company would..


    With HD you take a greater risk that something will go wrong because you
    get lower quality work. The problem is almost guaranteed to be fixed, but
    it's going to be a huge headache in the meantime. If you have a guy with
    a good reputation, use him. If you don't know what you're doing, use HD.
     
    Brad, May 31, 2004
    #16
  17. liquidfly

    Tekkie Guest

    p_j posted for all of us....

    > Just used HD to buy a Trane furnace and AC. Got two other estimates and
    > both came in over a thousand higher. Additionally, one tried to sell
    > crap like relocating vents.
    >
    >

    Ohhhhh, so maybe they wanted to do right... Ohhhh low buck artist.
    --
    Tekkie
     
    Tekkie, Jun 1, 2004
    #17
  18. "p_j" <> wrote in message
    >
    > Just used HD to buy a Trane furnace and AC. Got two other estimates and
    > both came in over a thousand higher. Additionally, one tried to sell
    > crap like relocating vents.


    That does not mean you got the best job. It only means you spent less. As
    for the vents, maybe they should have been installed differently in the
    first place. Did you get a reason why they should be re-located?

    >
    > > its amazing what some people will foolishly pay for a 3rd party to
    > > intervene for the same thing that they can do for free..

    >
    > Got counters at HD below market as well. What did you say was wrong with
    > using them?


    For run of the mill stuff, they are cheap. For good quality custom
    installations, they are pretty much a crap shoot. Glad you are happy.


    >
    > Another consideration is when things go wrong. Using Joe's HVAC can turn
    > into PIA.


    I've read too many nightmare stories of dealing with HD when problems came
    up. I'd rather work with a reputable "Joe's HVAC." There are crooks in
    every business, but there are also some top notch people out there.
    Ed
     
    Edwin Pawlowski, Jun 2, 2004
    #18
  19. liquidfly

    Tekkie Guest

    p_j posted for all of us....

    > Tekkie <> wrote:
    >
    > > > Just used HD to buy a Trane furnace and AC. Got two other estimates and
    > > > both came in over a thousand higher. Additionally, one tried to sell
    > > > crap like relocating vents.
    > > >
    > > >

    > > Ohhhhh, so maybe they wanted to do it right...

    >
    > How do you figure?


    They want to do the calcs; not slap the same thing in.
    >
    > > Ohhhh low buck artist.

    >
    > How do you figure?
    >

    Did you not go with the cheaper price diametrically opposed to the best
    offering?
    --
    Tekkie
     
    Tekkie, Jun 4, 2004
    #19
  20. liquidfly

    GETCOOL-MARK Guest

    I'm glad your Home Depot install went well. It should last a good 8 years.

    Home Depot installs are done by those willing to take the lowest profit. In
    turn they pay their techs the lowest wages.
    There is no room for higher quality materials or extras. It is what it is.
    Its no surprise to anyone we get what we pay for.

    In all honesty we techs know what they pay and the quality that provides.
    The last resort before throwing in the towel and becoming a plumber (-:

    "p_j" <> wrote in message
    news:1gev23q.1l4exj9156y5rcN%...
    > Tekkie <> wrote:
    >
    > > > > > Just used HD to buy a Trane furnace and AC. Got two other

    estimates and
    > > > > > both came in over a thousand higher. Additionally, one tried to

    sell
    > > > > > crap like relocating vents.
    > > > > >
    > > > > >
    > > > > Ohhhhh, so maybe they wanted to do it right...
    > > >
    > > > How do you figure?

    > >
    > > They want to do the calcs; not slap the same thing in.

    >
    > You're reaching. He was quite willing to do the work without any 'calc'
    > and at no time mentioned any need for calculations of any sort.
    > According to him, the vents weren't unbalanced, they weren't optimally
    > placed. We weren't building or remodeling and the "problem" he claimed
    > isn't there. Are you a fast buck artist who sells stuff people don't
    > need?
    > > >
    > > > > Ohhhh low buck artist.
    > > >
    > > > How do you figure?
    > > >

    > > Did you not go with the cheaper price diametrically opposed to the best
    > > offering?

    >
    > No, not at all. We got identical equipment. If anything we received an
    > AC unit with a higher SEER rating, but I would have to dig through the
    > paperwork to verify that.
    >
    >
     
    GETCOOL-MARK, Jun 4, 2004
    #20
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