Home Depot at home services, any good reports?

Discussion in 'Home Repair' started by exposednews@bellsouth.net, Jan 18, 2005.

  1. Guest

    hearing an reading so many bad things about the companies homedepot
    sends. Has anyone been pleased?
    , Jan 18, 2005
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  2. toller Guest

    They use independent contractors, so your service is a crapshoot.
    That said, I have been happy with them twice on carpet installation.
    toller, Jan 18, 2005
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  3. Roger Guest

    Had them install countertops. Got it wrong (tilted) but insisted it was ok.
    Finally had them fix it, but some of their contractors cannot seem to find
    work on their own, and the reason is beginning to be clear to me. Might
    work out if you are technically oriented , and are there the whole time the
    work is being done.
    Roger, Jan 19, 2005
  4. DaveG Guest

    They replaced my carpet 5 years ago, and the installers did an excellent
    We are scheduling again with HD for carpet in our newly finished basement.
    Around here, HD uses independent installers, they are not employees.
    The way I figure, no matter where or who you contract for installation
    services, the quality of the crew is a crap shoot.
    DaveG, Jan 19, 2005
  5. Edward Grant Guest

    They installed countertops for me a couple months ago and did a great
    Edward Grant, Jan 19, 2005
  6. Mark Guest

    I got carpet through HD and they sent out some bozo team to install it. I was
    not happy with many of the 'tricky' pieces they had to do. I ended up calling
    HD back to complain a few weeks later and they sent out a different company to
    fix it up. They did a good job.

    About 2 years later, the carpet began to bubble up in a few rooms, so I called
    back again (lifetime restretching guarantee at HD) and they sent out a
    different company again to restretch.

    So....you can save a few bucks through HD or maybe go with someone who is
    recommended via word of mouth in your area who just does carpeting and save
    the hassles?
    Mark, Jan 19, 2005
  7. Here is a slightly different take on this and one that may help you
    to understand the process.

    About 5 years ago, business was a bit slow, so I looked into having
    my company do installations for HD. I talked to the fellow in
    charge and he wanted me to fill out the application, credit history,
    etc. before he would talk to me about the work.

    I went through all the 9 pages of info and finally was able to talk
    about pricing, policies, etc. Come to find out that what they
    offered me (the contractor) to do the work was less than 50% of what
    I normally would charge. As an example, I usually charge 200.00 to
    remove an entry door and install a new one (door, jamb, casing,
    hardware). They were offering 79.00. There is no way I can do it
    for that much.

    What this does is force the subs to be the lowest on the totem pole
    in terms of pay, so the job must be done as fast as possible. No
    time to pay much attention to detail, as they must do three of these
    installations to make as much as I do on one.

    HD charges about what I do to install the door (about 200.00), so
    the choice is pay HD where they get the lions share and the actual
    installer gets a pittance, or just pay a contractor directly.

    Given the odds, which do you think will come out better most often?
    Robert Allison, Jan 19, 2005
  8. Noozer Guest

    All depends on if you can actually find someone to come and do the work in
    the first place!
    Noozer, Jan 19, 2005
  9. Guest

    *shrug* They're a moderately big warehouse with a lot stuff
    of randomly distributed quality, conveniently located and only
    slightly overpriced. If you're after something unusual, or
    high quality, or your after expertise, they're not for you.
    If you're after a canned solution to a generic homeowner problem,
    they're fine.
    , Jan 20, 2005
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