Sears/Craftsman Warranty - Snow Blowers

Discussion in 'Home Repair' started by MACE, Dec 4, 2005.

  1. MACE

    MACE Guest

    I have a 3 year old Craftsman 24 inch/5.5HP snowblower where I could
    never get the bolt off the oil tube, to change the oil

    I asked for advice re: this at my local Sears store and their main man
    (John) in Lawn and Garden admitted it can be a problem but to use
    vice-grips to hold the tube while also using a wrench to loosen the
    bolt.

    Past two seasons following the above advice...nothing, still can't
    loosen the bolt.

    Well, tried it again this morning and snap....the oil tube broke right
    out of the engine housing.

    I called Sears to question the warranty on this and their 'Sunday' help
    could only offer me to call back tomorrow when John is back in or to
    call Service when they open Monday morning.

    To prepare for the worst, anyone aware of what type of warranty or
    coverage will I have to get the oil tube fixed?

    FWFW, when they look at the blower they'll see its in really good
    shape, like most in my area, it gets used maybe 4-5 time at most a
    season.

    Thanks in advance

    -MACE-
    MACE, Dec 4, 2005
    #1
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  2. "MACE" <> wrote in message
    > To prepare for the worst, anyone aware of what type of warranty or
    > coverage will I have to get the oil tube fixed?
    >

    RTFM

    > FWFW, when they look at the blower they'll see its in really good
    > shape, like most in my area, it gets used maybe 4-5 time at most a
    > season.


    So? You should have taken it back the first time.
    Edwin Pawlowski, Dec 4, 2005
    #2
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  3. MACE

    MACE Guest

    Yep, probably right, that being said, thoughts on warranty coverage?

    Manual is long gone so I don't know what coverage was offered
    MACE, Dec 4, 2005
    #3
  4. "MACE" <> wrote in message
    news:...
    > Yep, probably right, that being said, thoughts on warranty coverage?
    >
    > Manual is long gone so I don't know what coverage was offered


    Check the Sears web site. If they don't have the old one, a new one will
    give you a rough idea.
    >
    Edwin Pawlowski, Dec 4, 2005
    #4
  5. MACE

    m Ransley Guest

    At least you are Finally getting out that old oil.
    m Ransley, Dec 4, 2005
    #5
  6. No warranty, they will repair it at an inflated cost however. OTOH, don't
    know of anyone one that covers owner ignorance with their warranties. Should
    have taken it back the first time you tried to perform maintenance on it and
    were unable to, but, you already know that to, don't you?
    "MACE" <> wrote in message
    news:...
    > I have a 3 year old Craftsman 24 inch/5.5HP snowblower where I could
    > never get the bolt off the oil tube, to change the oil
    >
    > I asked for advice re: this at my local Sears store and their main man
    > (John) in Lawn and Garden admitted it can be a problem but to use
    > vice-grips to hold the tube while also using a wrench to loosen the
    > bolt.
    >
    > Past two seasons following the above advice...nothing, still can't
    > loosen the bolt.
    >
    > Well, tried it again this morning and snap....the oil tube broke right
    > out of the engine housing.
    >
    > I called Sears to question the warranty on this and their 'Sunday' help
    > could only offer me to call back tomorrow when John is back in or to
    > call Service when they open Monday morning.
    >
    > To prepare for the worst, anyone aware of what type of warranty or
    > coverage will I have to get the oil tube fixed?
    >
    > FWFW, when they look at the blower they'll see its in really good
    > shape, like most in my area, it gets used maybe 4-5 time at most a
    > season.
    >
    > Thanks in advance
    >
    > -MACE-
    >
    Anthony Berlin, Dec 4, 2005
    #6
  7. MACE

    MACE Guest

    No Warranty? As in no warranty at all for defects?

    Got a link you can point me at to prove your statement? Anyone?

    I've already bounced around the various web search results for
    warranties, manuals,etc and got nada

    As for owner ignorance, pure crap!

    Its a defect that the supervisor of the department already acknowledged
    existed
    MACE, Dec 4, 2005
    #7
  8. MACE

    MACE Guest

    Damn, I hate those Catch 22 incidents: you can't perform oil change
    maintenance cause you can't get the cap off

    Like you said, the whole thing just turns, which Sears acknowledged is
    a problem...'yah, just grip the tube with vice-grips, and yank like
    hell on the cap, that'll do it'

    I'm still looking for a online manual (original lost in a
    move)..suspect it will say just 1 year warranty and 'suggests' the oil
    needs to be changed each season regardless of how many time the blower
    is used.

    Service will probably just tap out the hole in the engine housing and
    put a bigger size tube in...something I may consider doing myself after
    I speak with them

    Thanks all for the feedback
    MACE, Dec 4, 2005
    #8
  9. MACE

    Guest

    MACE wrote:
    > I have a 3 year old Craftsman 24 inch/5.5HP snowblower where I could
    > never get the bolt off the oil tube, to change the oil
    >
    > I asked for advice re: this at my local Sears store and their main man
    > (John) in Lawn and Garden admitted it can be a problem but to use
    > vice-grips to hold the tube while also using a wrench to loosen the
    > bolt.
    >
    > Past two seasons following the above advice...nothing, still can't
    > loosen the bolt.
    >
    > Well, tried it again this morning and snap....the oil tube broke right
    > out of the engine housing.
    >
    > I called Sears to question the warranty on this and their 'Sunday' help
    > could only offer me to call back tomorrow when John is back in or to
    > call Service when they open Monday morning.
    >
    > To prepare for the worst, anyone aware of what type of warranty or
    > coverage will I have to get the oil tube fixed?
    >
    > FWFW, when they look at the blower they'll see its in really good
    > shape, like most in my area, it gets used maybe 4-5 time at most a
    > season.
    >
    > Thanks in advance
    >
    > -MACE-


    A chunk of pipe busted off in a hole is easy to get out. Go get
    yourself some easy-outs and get on with it.
    http://www.toolprice.com/product/1219A
    , Dec 5, 2005
    #9
  10. MACE

    z Guest

    MACE wrote:
    > I have a 3 year old Craftsman 24 inch/5.5HP snowblower where I could
    > never get the bolt off the oil tube, to change the oil
    >
    > I asked for advice re: this at my local Sears store and their main man
    > (John) in Lawn and Garden admitted it can be a problem but to use
    > vice-grips to hold the tube while also using a wrench to loosen the
    > bolt.
    >
    > Past two seasons following the above advice...nothing, still can't
    > loosen the bolt.
    >
    > Well, tried it again this morning and snap....the oil tube broke right
    > out of the engine housing.
    >
    > I called Sears to question the warranty on this and their 'Sunday' help
    > could only offer me to call back tomorrow when John is back in or to
    > call Service when they open Monday morning.
    >
    > To prepare for the worst, anyone aware of what type of warranty or
    > coverage will I have to get the oil tube fixed?
    >
    > FWFW, when they look at the blower they'll see its in really good
    > shape, like most in my area, it gets used maybe 4-5 time at most a
    > season.
    >
    > Thanks in advance
    >
    > -MACE-


    I think standard warranty on small gas engine equipment is one year.
    z, Dec 5, 2005
    #10
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