Re: Wayne-Dalton I Drive problems

Discussion in 'Home Repair' started by Gordon, Oct 21, 2003.

  1. Gordon

    Gordon Guest

    (Gordon) wrote in message news:<>...
    > I have had trouble with Wayne-Dalton customer service. The drum wraps
    > on my Torque tube Thermowayne ll door both fell off, about 90 days
    > after installation (12/02) I calleed customer service, they said they
    > would send replacement wraps, but they never did. I was not told not
    > to use the door. The cable wound wrong once without the drum wraps,
    > caught the cable for the I-Drive door opener release, ripping the
    > cable out, breaking off the internal clutch release arm, causing the
    > door lock piece to drop and crash into the door damaging it. I called
    > customer service again, after waiting awhile, spoke with a freiendly
    > rep. who said he would "put the claim in". It has been a week, I
    > called customer service, they had a record only that my Door opeber
    > broke, and no reponse from the unreachable claims dept.
    > I have tried emailing them , as I work during the hours customer
    > service is open, and only have an hour for lunch.
    > I would not buy the I-Drive again thats for sure, the drum wraps
    > didn't match the instruction pictures, appear to be a bad design.
    > My door is unusable at present, the I Drive door opener will not
    > disengage.

    Well, little more than a month later, I have a replacement I-drive
    opener, installed and working. Wayne Dalton has revised the
    instructions for installation, the original was to have the overhead
    tracks level. Now they suggest a 1" pitch downward. Since gravity is
    what closes the door, the cable would unspool at the start of closing.
    When my drum wrap fell off, the unspooling cable came off the drum,
    snagging the emerency release cable, ripping it out. So far, so good.
     
    Gordon, Oct 21, 2003
    #1
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